Privacy notice - road schemes (major projects)

This privacy notice sits beneath National Highways' top level privacy notice and provides information about how personal data is used with regards to query resolution and our consultation processes (both statutory and non-statutory).

Please see the main privacy statement for details on your rights and who to contact about use of personal data.

What personal data do we collect and handle?

With regards to query resolution, the data is being collected solely to administer the query or information that you have contacted us regarding. This will only include your name and the reply email address/telephone number that you provide to us in your contact.

With regards to our consultation processes, data is collected as a part of the feedback process surrounding the scheme. This will include, but is not limited to, your name, address and contact details. Further information will be provided during the consultation process.

What legally allows us to collect and handle information about you?

Data collected for query resolution will only be processed with your consent. Consent may be withdrawn at any time by contacting us.

Data collected as part of our statutory and non-statutory consultations is processed under our legal obligation as set out in the Planning Act 2008 and the Highways Act 1980.

How long do we keep your information for?

We will retain your information for the duration of the scheme.

Who do we share your data with?

In some cases, we will need to share your data with our third party suppliers in order to resolve your query. In these circumstances Highways England are still responsible for the use of your data and ensure that the right safeguards are in place through measures such as contract clauses.

What rights do you have?

Please see our main privacy notice for more details on your rights:

•    to be informed
•    to access your personal data
•    to rectify your personal data
•    to restrict our processing of your personal data
•    to erasure

Delib Privacy Information

Delib's software (this website) enables organisations to set up and operate activities, through which they can engage with you.

This site is managed by the controlling organisation, National Highways. When you access and use this site, the personal information you have submitted to these activities will go to the organisation. Delib will not access your personal information unless requested to do so by the organisation, and only for the purposes of assisting them with the administration of this site.

Accessing your Personal Information

If you have any questions or requests about your personal information, for example to request a copy of it, or to ask for it to be corrected if you think it is wrong, please contact the organisation (as stated in their Privacy Notice / Privacy Statement / Privacy Policy). It is the controlling organisation's responsibility to answer any questions or requests about your personal information.

Collection of Browser Information

The information provided by your computer when you use this website is collected by Delib. For example, your browser type, IP address, language preference, referring site and the date and time. The purpose for collecting this information is to maintain the security of the website and for operating and improving the software.