Lower Thames Crossing Design Refinement Consultation - How to have your say

Closed 12 Aug 2020

Opened 14 Jul 2020


How to have your say

Please take this opportunity to let us know your views on the design changes we are proposing for the Lower Thames Crossing. All of our consultation information, including the response form, is available at the bottom of this page www.lowerthamescrossing.co.uk/design-consultation

Home delivery

If you are experiencing difficulties downloading consultation materials we can send a printed consultation pack (one copy per household) to your home free of charge. You may request a guide to consultation, maps, a response form and a Freepost return envelope. To request a consultation pack, complete this form or call 0300 123 5000.

Telephone surgery

You can book a call back from a member of the project team who will answer your questions on the proposed changes.

The surgery will be held between 14 July and 12 August. You can book an appointment from 14 July by visiting here or by calling 0300 123 5000.

Submitting your response form

Our response form can either be completed online or downloaded and sent by email or to our Freepost address (details are set out below). You can also request a printed copy of the form by emailing us at info@lowerthamescrossing.co.uk or calling us on 0300 123 5000.

The following response methods are available and are all free to use. Please note, we cannot guarantee that responses sent to any other address will be considered.


Fill in the online survey at www.lowerthamescrossing.co.uk/design-consultation


Send your response form or comments to:

The Freepost address is the only text needed on the envelope and no stamp is required.


Comments or electronic copies of the response form should be emailed to:



Due to the restrictions in place relating to the COVID-19 pandemic, we are offering additional support to help you provide feedback over the phone. Please call us on 0300 123 5000 to book an appointment.

Data privacy notice

We are committed to protecting your personal information. Whenever you provide such information, we are legally obliged to use it in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

How will Highways England use the information we collect about you?

We will use your personal data collected via this consultation for a number of purposes, including:

  • to analyse your feedback to the consultation
  • to produce a summary report, based on our analysis of responses (individuals will not be identified in our Consultation Report)
  • to write to you with updates about the results of the consultation and other developments
  • to keep up-to-date records of our communications with individuals and organisations

Any personal information you include in this form will be handled and used by (or made available to) the following recipients to record, analyse and report on the feedback we receive:

  • Highways England
  • Traverse (which has been contracted by us to analyse feedback to the consultation)
  • The Planning Inspectorate (which will consider our application for permission to build the Lower Thames Crossing)
  • The Secretary of State (who will take the decision on our application)
  • our legal advisers
  • consultants working on the Lower Thames Crossing project

It is also possible that trusted third-party providers, for example construction companies, may later use the contact details provided in your responses to communicate with you.

Find out more
Under the terms of the GDPR you have certain rights over how your personal data is retained and used by Highways England. For more information, see our full data privacy statement: www.highwaysengland. co.uk/privacy

Continue to the next section: Section 7: Find out more

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  • Anyone from any background


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